Delivery

We use DHL for delivery so that your orders will be delivered promptly.

1. We make every effort to deliver goods within the estimated timescales.  However, delays are occasionally inevitable due to unforeseen factors.  We shall be under no liability for any delay or failure to deliver the goods or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control. 
2. As our merchandise is 'of reasonable value', we have chosen a delivery service which requires a signature on delivery. Please bear this in mind when placing your order.
3. Our current carrier is DHL. We have negotiated excellent rates which are used for our EU and US charges. Please note, as all couriers, DHL charge a 'volumetric' weight on packages over 10kgs actual weight.
4. In the unlikely event of goods not being delivered within 15 working days from the despatch date, customers should advise us.  We will make every effort to locate the goods and if  necessary, send a replacement at our expense, or provide a full refund.
5. If the goods arrive damaged in any way, customers should contact us within 3 working days of receipt and return the goods within 7 working days. We will send a replacement upon confirmation that the damaged goods have been returned.
6. Risk of loss and damage of goods passes to you on the date when the goods are delivered or on the date of first attempted delivery by us.
7. Time of delivery shall not be of the essence of the contract.