Orders may be cancelled at any time prior to dispatch.
If you are not entirely satisfied with your purchase, you may cancel your order for up to seven working days, starting on the day after the goods were received. We will be happy to offer you an exchange or refund, provided that the goods are returned complete, in original condition and in their original packaging. We recommend that you obtain proof of postage when returning goods, as we cannot accept responsibility for goods lost in transit.
If you have opened any boxes to examine the goods this must have been done without damaging the packaging in any way, as the packaging is specifically designed for the goods and is deemed to be part of the goods. We reserve the right to refuse all returns which fall outside these requirements.
For all returns, except where the goods are faulty, you will be required to arrange and pay for the return of goods to us.
If you return the whole order, where the goods are not faulty, we will not refund the delivery charge as this part of our service to you has been completed.
Faulty goods returned to us will be refunded in full, including:
a refund of the delivery charges for sending the goods to you; and
the cost incurred by you in returning the goods to us. For this we will require a receipt of postage.
For reasons of health, safety and hygiene, we are unable to refund or replace any of our goods which are intended to be used in contact with skin, such as all bedding items which have been returned in a used condition, including but not limited to, removed from their original packaging, stained, covered with human hair or animal hair, smell of perfume or any other odour, different box, or missing or damaged internal packaging. This provision does not affect your statutory rights or apply to goods that are faulty.
Please take care to read goods care information labels, as we will not give a refund for, or exchange, goods that have been damaged when cleaning, ironing or in the wash.
If exchanging goods, and the new goods you require costs less than those you have returned, we will refund to you the difference. If exchanging goods, and the new goods you require costs more than those you have returned, you will be required to pay the difference.
To cancel a contract, you must inform us within the seven-day period, of your decision to cancel, and include your order reference. Such cancellation must be either:
in writing to:
The Wool Room Ltd, Unit 4/5 Woodside Farm Industrial Estate, Ketton Road, Empingham, Rutland, LE15 8QD. England; or
by email to: firstname.lastname@example.org
If you cancel your order in accordance with this section, your payment for the order will be refunded in full within 30 days.
This provision does not affect your statutory rights.
When returning goods, complete the returns form provided with your delivery and state clearly whether you would like an exchange or refund.
If the goods are faulty, please state clearly what the fault is and try to package the goods so that it can be seen. Pack the goods securely in a parcel, enclose the returns note and send back to:
The Wool Room, c/o C J Morton & Co Ltd, Pendleton Mills, James Street, Elland, West Yorkshire. HX5 0HB
Any goods that have not been packed correctly and have been damaged on return cannot be exchanged or a refund given.