FREE FedEx ground shipping for all orders $100 and over. Applicable for mainland US only.
see below for charges for orders under $100 by weight
see below for charges for orders under $100 by weight
Bedding Orders
For all orders that contain bedding it will ship from our US distribution center in Knoxville, TN on a 2-4 day ground service using FedEx. This is a free service for all orders over $100 that will take 2-4 working days to reach you. Your tracking number will be provided to you once your items have been dispatched from our distribution center. As we believe our products are of a significant value we require a signature for all orders. Due to COVID-19 this signature has been waivered for a contactless delivery.Please note that in exceptional circumstances your order may be fulfilled from elsewhere. This may go via a different courier to FedEx. This will not affect the delivery time or experience in any way. We are unable to deliver to PO Box addresses, please use an alternative address or your order may result in a failed delivery.
Mattress & Topper Orders
Our mattresses and toppers are hand-made in the USA. Shipping will take place from Greenville, SC and will be shipped using FedEx Ground Service to the front door of the building in a streamlined box. This will take 7-10 working days from the point of ordering. This is a free service to mainland US states however for Canada, Hawaii and Alaska additional charges may apply. As our mattresses and Toppers are made and shipped from the USA, there are no additional duty charges or taxes to pay.Please note: Mattresses are available for US mainland shipping at no additional cost. If you are requiring overseas shipping then we are able to do this at an additional cost dependant on location. Please contact us for a delivery quote by email to [email protected]. 100 Night Sleep Trials would not be applicable for mattress orders outside of mainland USA.
Duty Payments and Customs
Please note, goods delivered to destinations outside the USA may be subject to taxes or other charges, which are imposed by local legislation and are out of Woolroom's control. The recipient of the goods will be required to pay any additional charges.If your order is being delivered to somebody else, please make sure they are aware as they will be responsible for these additional charges if applicable.
PLEASE NOTE: Any orders that are shipped where failed delivery takes place or if there is a refusal of the items then a return and admin charge of 50% of your total order value will incur to return the goods back to us as the sender. This will be taken from the credit of the order.
Other Shipping Information
- We make every effort to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the goods or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control
- As our merchandise is 'of reasonable value', we have chosen a shipping service which requires a signature on delivery. Please bear this in mind when placing your order.
- In the unlikely event of goods not being delivered within 15 working days from the despatch date, customers should advise us. We will make every effort to locate the goods and if necessary, send a replacement at our expense, or provide a full refund.
- If the goods arrive damaged in any way, customers should contact us within 14 working days of receipt and return the goods as soon as possible. We will send a replacement upon confirmation that the damaged goods have been returned.
- Risk of loss and damage of goods passes to you on the date when the goods are delivered or on the date of first attempted delivery by us.
- Time of delivery shall not be of the essence of the contract.
Delivery Charges - US Orders Under $100 and all International Orders
| upto 1kg | upto 10kg | upto 20kg | upto 40kg | upto 60kg | |
| USA | $20.00 | $20.00 | $40.00 | $50.00 | $100.00 |
| UK | $4.95 | $4.95 | $4.95 | $4.95 | $4.95 |
| Netherlands | $6.00 | $6.00 | $6.00 | $12.00 | $12.00 |
| Belgium | $6.00 | $6.00 | $6.00 | $12.00 | $12.00 |
| France | $6.00 | $6.00 | $6.00 | $12.00 | $12.00 |
| Germany | $6.00 | $6.00 | $6.00 | $12.00 | $12.00 |
| Ireland | $6.00 | $6.00 | $6.00 | $12.00 | $12.00 |
| Austria | $6.00 | $6.00 | $6.00 | $12.00 | $12.00 |
| Denmark | $6.00 | $6.00 | $6.00 | $12.00 | $12.00 |
| Switzerland | $6.00 | $6.00 | $6.00 | $12.00 | $12.00 |
| Italy | $6.00 | $10.00 | $10.00 | $20.00 | $20.00 |
| Finland | $6.00 | $10.00 | $10.00 | $20.00 | $20.00 |
| Portugal | $6.00 | $10.00 | $10.00 | $20.00 | $20.00 |
| Spain | $6.00 | $10.00 | $10.00 | $20.00 | $20.00 |
| Sweden | $6.00 | $10.00 | $10.00 | $20.00 | $20.00 |
| Hungary | $6.00 | $10.00 | $10.00 | $20.00 | $20.00 |
| Poland | $6.00 | $10.00 | $10.00 | $20.00 | $20.00 |
| Bulgaria | $6.00 | $15.00 | $15.00 | $30.00 | $30.00 |
| Greece | $6.00 | $15.00 | $15.00 | $30.00 | $30.00 |
| Norway | $6.00 | $15.00 | $15.00 | $30.00 | $30.00 |
| Serbia | $6.00 | $15.00 | $15.00 | $30.00 | $30.00 |
| EU other | $10.00 | $15.00 | $15.00 | $30.00 | $30.00 |
| Cyprus | $10.00 | $15.00 | $24.00 | $40.00 | $80.00 |
| Malta | $10.00 | $15.00 | $24.00 | $40.00 | $80.00 |
| Russia | $10.00 | $15.00 | $24.00 | $40.00 | $80.00 |
| Canada | $35.00 | $50.00 | $80.00 | $100.00 | $150.00 |
| Australia | $15.00 | $20.00 | $30.00 | $50.00 | $95.00 |
| UAE | $15.00 | $20.00 | $30.00 | $50.00 | $95.00 |
| Malaysia | $15.00 | $20.00 | $30.00 | $50.00 | $95.00 |
| Singapore | $15.00 | $20.00 | $30.00 | $50.00 | $95.00 |
| China | $15.00 | $20.00 | $30.00 | $50.00 | $95.00 |
| New Zealand | $15.00 | $30.00 | $50.00 | $90.00 | $120.00 |
| South Africa | $15.00 | $30.00 | $50.00 | $90.00 | $120.00 |
| Worldwide | $25.00 | $58.00 | $86.00 | $160.00 | $225.00 |
