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At woolroom we want to ensure you have complete peace of mind and confidence in your investment which is why we include a 10 Year Warranty on all stock and bespoke mattresses and beds at no additional cost. This is divided in to a 2 Year Guarantee and a further 8 Year Warranty.

TWO YEAR GUARANTEE
woolroom will repair or replace, free of charge, any mattress or divan set which becomes defective within two years from the date of purchase due to faulty materials or poor workmanship.
 
ADDITIONAL EIGHT YEAR WARRANTY
Should a defect become apparent between two and ten years from the date of purchase, woolroom will repair or replace the product.  A usage charge will be applied based on the sliding scale shown in the table below:
 
Number Of Years Customer Contribution
0-1 0
1-2 0
2-3 2/10 (20%)
3-4 3/10 (30%)
4-5 4/10 (40%)
5-6 5/10 (50%)
6-7 6/10 (60%)
7-8 7/10 (70%)
8-9 8/10 (80%)
9-10 9/10 (90%)

 
EXAMPLE: The charge for a mattress which is five years old would be 5/10ths of the current retail price.  Products replaced within the warranty period are supplied with a new guarantee.
 
Faults resulting from unreasonable or improper use will not be covered by this warranty.  Examples of such misuse would include:
 
-Allowing the product to become soiled or insanitary
-Ignoring the Care Instructions
-Subjecting the product to excessive wear and tear
-Where a mattress is used with an old divan or base or a base which is not fit for purpose, or in the case of slatted bases where the gap between the slats is greater than 75mm
-Rolling or folding your mattress.
 
Note
woolroom may vary the terms of this guarantee, if in our sole opinion; the circumstances of any case are such as to require special consideration.
Where a replacement is required, woolroom reserves the right to substitute an alternative covering fabric if the original has been discontinued.  However, we do endeavour to match to the original fabric but when one part of a set is replaced it is possible for a slight dye batch colour variation to occur and therefore headboards or footboards may vary slightly.