- FREE UK mainland delivery for all orders £50 and over
- FREE two-man delivery to your room for choice on beds & mattresses
- FREE US delivery for all orders $100 and over
(Charges apply for international deliveries. See our chart below.)
Standard Items (bedding, interiors etc...)
We may use DPD Local, DHL or Royal Mail for UK deliveries so that your orders will arrive as quickly as possible. When placing your order or creating an account your mobile phone number and email should be supplied so we can keep you updated with your latest delivery information. When receiving delivery notifications, you may be given additional options such as leaving your parcel in a safe place, drop off to a pick up shop or rearranging a suitable delivery time. Please note that these options are offered by the courier (usually free of charge) for your convenience.
Our cut off time for next working day orders is 11am. Anytime after that your order will be sent out the next day. A Saturday delivery is available for an additional £30 which will need to be placed manually by phoning 01780 461217.
Beds & Mattresses
A special two-man service is used to deliver our beds and mattresses to ensure quality of service. As standard, all beds and mattresses will be delivered to a room of your choice, unpackaged and assembled (where applicable) and all packaging taken away. This is a free service, but a small charge may apply for certain postcode areas.
For a small additional charge, we can even remove and responsibly recycle a like-for-like product.
Please note: Beds & mattresses are available for UK mainland delivery at no additional cost. If you are requiring delivery overseas then we are able to do this at an additional cost depending on location. Please contact us for a delivery quote on 01780 461217 or email to firstname.lastname@example.org. 100 night guarantees would also not be applicable for overseas mattress orders.
We use either DPD or FedEx for our international order. Shipping times and charges will vary dependent on destination and weight. Delivery charges are calculated at the checkout based on combined product weight and destination. If you believe your order is being delayed you can either contact the courier directly or contact us for more information.
Duty Payments and Customs
Please note, goods delivered to destinations outside the EU may be subject to taxes or other charges, which are imposed by local legislation and are out of woolroom's control. The recipient of the goods will be required to pay any additional charges. If your purchase is being delivered to somebody else, please make sure they're aware they'll be responsible for these additional charges.
Other Delivery Information
- We make every effort to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the goods or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control
- When possible we deliver with DPD Local who provide a carbon neutral award winning service. Please leave a mobile number or email address to receive delivery notifications, in most circumstances Interlink Express can text you on the day of delivery with a 1 hour delivery window.
- We charge a £4.95 delivery fee on any UK mainland orders under £50. All UK orders over £50 automatically have free delivery. International order delivery fees vary, please see the price calculated at checkout or use our chart below.
- As our merchandise is 'of reasonable value', we have chosen a delivery service which requires a signature on delivery. Please bear this in mind when placing your order.
- On occasions we reserve the right to ship items with DHL and Royal Mail at our discretion, we will always chose the service we feel will benefit the customer the most.
- In the unlikely event of goods not being delivered within 15 working days from the despatch date, customers should advise us. We will make every effort to locate the goods and if necessary, send a replacement at our expense, or provide a full refund.
- If the goods arrive damaged in any way, customers should contact us within 3 working days of receipt and return the goods within 7 working days. We will send a replacement upon confirmation that the damaged goods have been returned.
- Risk of loss and damage of goods passes to you on the date when the goods are delivered or on the date of first attempted delivery by us.
- Time of delivery shall not be of the essence of the contract.
Delivery Charges *excluding mattresses
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