Garantie

Chez Woolroom, nous apportons le plus grand soin à la confection de notre linge de lit naturel et durable, conçu pour vous offrir un sommeil plus sain et plus réparateur. Nous garantissons la qualité de nos couettes, oreillers, surmatelas et protège-matelas, et vous offrons cette garantie limitée pour une tranquillité d'esprit totale.

Cette garantie limitée couvre les défauts de fabrication ou les vices de matériaux et de main-d'œuvre dans le cadre d'une utilisation domestique normale et d'un entretien approprié, à compter de la date d'achat (la « Date de début de garantie »), pour les périodes suivantes

This Limited Warranty applies only to the original purchaser and is non-transferable. Proof of purchase will be required to validate any claim.

This warranty is provided in addition to your statutory rights under the Consumer Rights Act 2015.

WHAT THIS WARRANTY COVERS

This Limited Warranty covers

• Manufacturing defects in materials or workmanship (such as faulty stitching, seam failure, or fabric defects).
• Faulty zips, buttons, or fasteners that fail under normal use.
• Faults that cause the product to lose structural integrity or function under normal domestic conditions.
• For the Woolly Mattress Topper, premature loss of loft or compression beyond 2.5cm (1 inch) not associated with misuse or incorrect support.

 

If a defect is found during the warranty period, Woolroom will, at its discretion:

• Repair the product, or
• Replace the product with the same or a comparable model at no charge.

 

If the exact product is no longer available, we reserve the right to provide the closest available alternative of equal value.

WHAT THIS WARRANTY DOES NOT COVER

This Limited Warranty does not cover

• Normal wear and tear, including natural flattening of fillings, clumping, or loss of loft over time.
• Changes in comfort preference or firmness. - Damage caused by misuse, neglect, or incorrect care, including washing or drying at temperatures outside the product care instructions.
• Stains, odours, or soiling caused by accidents, spills, or inadequate care. Shrinkage or colour change due to improper washing or the use of unsuitable detergents.
• Damage from environmental conditions, such as damp, mould, or infestation.
• Products used in commercial settings, including hotels, rental properties, or guest accommodation.
• Minor cosmetic imperfections that do not affect performance (e.g. small fabric irregularities or thread variations).

 

For hygiene reasons, we cannot inspect or accept returns of soiled or unclean bedding items.

CARING FOR YOUR FILLED BEDDING

To ensure the longevity and performance of your Woolroom bedding

1. Follow the care instructions provided on each product label.
2. Air regularly to maintain freshness and loft.
3. Use a duvet or pillow cover to protect from soiling.
4. Avoid overwashing – where washable, use a gentle cycle with wool-safe detergent and airmdry thoroughly.
5. Store in a cool, dry place and never in plastic or damp environments.

 

Failure to follow care instructions may void your warranty.

MAKING A WARRANTY CLAIM

If you believe your Woolroom bedding has developed a fault within the warranty period:

• Contact our Customer Care team at
  • info@thewoolroom.com
  • 01780 471217
• Please include
  • Your order number or proof of purchase
  • A detailed description of the issue
  • Photographs or a short video to illustrate the problem

 

Our team will assess your claim and may request further details or an inspection. If your claim is approved, we’ll repair or replace your product at no cost to you.

Please allow a short time for review and processing — each claim is handled with care and fairness.

LIMITATION OF LIABILITY

Our liability under this Limited Warranty is limited to the repair or replacement of the defective product. Under no circumstances shall Woolroom be liable for incidental, indirect, or consequential loss, including loss of comfort or inconvenience.

Nothing in this warranty limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

SUMMARY

Sleep better knowing your bedding is protected — naturally.

Chez Woolroom, nous sommes fiers du savoir-faire et de la qualité naturelle de chaque matelas que nous fabriquons. Nous voulons que vous dormiez sur vos deux oreilles, sachant que votre achat est protégé.

Cette garantie limitée couvre les défauts de fabrication ou les vices de matériaux et de main-d'œuvre des matelas Woolroom, dans des conditions normales d'utilisation domestique et de manipulation, pendant les périodes suivantes à compter de la date d'achat (la « Date de début de la garantie ») :

*This is a sliding scale

This Limited Warranty applies only to the original purchaser and is non-transferable. Proof of purchase will be required to validate any claim.

This warranty is provided in addition to your statutory rights under the Consumer Rights Act 2015.

WHAT THIS WARRANTY COVERS

This Limited Warranty covers:

• Any manufacturing or material fault that causes the mattress to tear, split, or otherwise fail under normal use and proper care.
• Any fault in workmanship or structural integrity (e.g. spring or stitching failure) that affects performance or comfort.
• Premature sagging or settlement greater than 2.5cm (1 inch) not associated with misuse or
  improper support.

 

If a defect is found within the warranty period, Woolroom will, at its discretion:

• Repair the product, or
• Replace it with the same or a comparable product of equal value at no charge.

 

If the exact product is no longer available, we reserve the right to supply a comparable model of equal value.

WHAT THIS WARRANTY DOES NOT COVER

This Limited Warranty does not cover:

• Normal wear and tear, including natural softening or settlement of fillings within 2.5cm (1 inch).
• Changes in comfort or firmness preference over time.
• Soiling, stains, or unsanitary conditions, including odours, mould, or dampness caused by misuse or inadequate ventilation.
• Damage resulting from misuse, including bending, rolling, or jumping on the mattress.
• Damage caused by incorrect support, such as an unsuitable bed frame, slats spaced more than 7.5cm (3") apart, or inadequate centre support for larger sizes.
• Improper storage, including damp environments or exposure to direct moisture.
• Mattresses used for commercial purposes, such as in hotels, rental properties, or guest houses.
• Minor cosmetic imperfections that do not affect the performance of the product (e.g. uneven stitching, minor fabric variations).

For hygiene reasons, we cannot inspect or accept returns of soiled or contaminated products.

CARING FOR YOUR PRODUCT

To maintain your Woolroom product and ensure your warranty remains valid:

1. Always use a suitable base or frame. A slatted base should have slats no more than 7.5cm apart and a solid centre rail for double, king, and super king sizes.
2. Rotate your mattress regularly (every 2–3 months) unless otherwise stated on the product care label.
3. Keep your mattress well ventilated and use a breathable, washable mattress protector to prevent soiling.
4. Avoid bending or rolling your mattress during moving or storage

Failure to follow the product care instructions may void your warranty.

MAKING A WARRANTY CLAIM

If you believe your Woolroom bedding has developed a fault within the warranty period:

• Contact our Customer Care team at
  • info@thewoolroom.com
  • 01780 471217
• Please include:
  • Your order number or proof of purchase
  • A detailed description of the issue
  • Photographs or a short video to illustrate the problem

Once received, our team will assess your claim and may request further information or arrange an inspection. If your claim is approved, we’ll repair or replace your mattress at no cost to you.

Please note: this process may take several weeks, as each claim is reviewed carefully to ensure fairness and quality assurance.

LIMITATION OF LIABILITY

Our liability under this Limited Warranty is limited to the repair or replacement of the defective product. Under no circumstances shall Woolroom be liable for incidental, indirect, or consequential loss, including loss of comfort or inconvenience.

Nothing in this warranty limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law. Natural quality. Honest craftsmanship. Peace of mind.

At Woolroom, we stand behind every stitch, spring, and layer of natural wool. Your mattress is built
to last - naturally

SUMMARY

*This is a sliding scale

Chez Woolroom, nous garantissons chaque point, chaque ressort et chaque couche de laine naturelle. Votre matelas est fabriqué sur mesure.
durer - naturellement

Chez Woolroom, nous sommes fiers de créer des lits et des têtes de lit qui allient savoir-faire, confort et matériaux naturels pour une nuit de sommeil véritablement réparatrice. Chaque pièce est soigneusement fabriquée pour durer, et nous garantissons cette qualité.

Cette garantie limitée couvre les défauts de fabrication ou les vices de matériaux et de main-d'œuvre dans le cadre d'une utilisation domestique normale et d'un entretien approprié, à compter de la date d'achat (la Garantie
« Date de début »), pour les périodes suivantes :

This Limited Warranty applies only to the original purchaser and is non-transferable. Proof of purchase will be required to validate any claim.

This warranty is provided in addition to your statutory rights under the Consumer Rights Act 2015.

WHAT THIS WARRANTY COVERS

This Limited Warranty covers:

• Manufacturing defects in materials or workmanship, including faulty frames, joints, stitching, or upholstery.
• Structural failures of the bed frame or headboard under normal domestic conditions.
• Defects in fixings or fittings supplied as part of the original bed or headboard.

If a defect is found within the warranty period, Woolroom will, at its discretion:

• Repair the product, or
• Replace it with the same or a comparable product of equal value at no charge.

If the exact product or finish is no longer available, we reserve the right to supply the closest available alternative of equal value.

WHAT THIS WARRANTY DOES NOT COVER

This Limited Warranty does not cover:

• Normal wear and tear, including fabric fading, pilling, or compression of padding over time.
• Changes in comfort preference or perceived support.
• Damage caused by misuse, neglect, or incorrect assembly.
• Damage resulting from improper installation of fixings or failure to follow assembly structions.
• Damage caused by excessive weight or impact.
• Stains, soiling, or odours due to accidents, spills, or lack of care.
• Damage from environmental conditions, such as damp, mould, or infestation.
• Products used in commercial environments, including hotels, rental properties, or guest accommodation.
• Minor cosmetic imperfections that do not affect the structural integrity or performance of
  the product.

For hygiene reasons, we cannot inspect or accept returns of soiled or contaminated products.

CARING FOR YOUR PRODUCT

To maintain your Woolroom product and ensure your warranty remains valid:

1. Follow the assembly and care instructions provided with your product.
2. Tighten fittings periodically to maintain stability.
3. Avoid overloading drawers or compartments.
4. Use on a flat, even surface to prevent undue stress on joints or fixings.
5. Keep fabric and upholstery clean, lightly spot-cleaning where required.
6. Avoid exposure to direct sunlight to prevent fading of natural fabrics and finishe

Failure to follow the product care instructions may void your warranty.

MAKING A WARRANTY CLAIM

If you believe your Woolroom bedding has developed a fault within the warranty period:

1. Contact our Customer Care team at

• info@thewoolroom.com
• 01780 471217

2. Please include:

• Your order number or proof of purchase
• A detailed description of the issue
• Photographs or a short video to illustrate the problem

Once received, our team will assess your claim and may request further information or arrange an inspection. If your claim is approved, we’ll repair or replace your mattress at no cost to you.

Please note: this process may take several weeks, as each claim is reviewed carefully to ensure fairness and quality assurance.

LIMITATION OF LIABILITY

Our liability under this Limited Warranty is limited to the repair or replacement of the defective product. Under no circumstances shall Woolroom be liable for incidental, indirect, or consequential loss, including loss of comfort or inconvenience.

Nothing in this warranty limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

Summeray

Dormez sur vos deux oreilles en sachant que votre lit est construit — et garanti — pour durer.