Shipping Details (US)

FREE US shipping for all orders $100 and over.
see below for charges for orders under $100 by weight

International Delivery
As we're based and ship from the UK we use FedEx 4-5 working day Service for our international orders. Shipping times and charges will vary dependent on destination and weight but are usually delivered from the UK to the US or Canada within 4-5 working days. Delivery charges are automatically calculated at the checkout based on combined product weight. If you believe your order is being delayed you can either contact the courier directly or contact us for more information.

Duty Payments and Customs
Please note, goods delivered to destinations outside the EU may be subject to taxes or other charges, which are imposed by local legislation and are out of woolroom's control. The recipient of the goods will be required to pay any additional charges.
If your purchase is being delivered to somebody else, please make sure they're aware they'll be responsible for these additional charges.

PLEASE NOTE: Any orders that are shipped overseas where failed delivery takes place or if there is a refusal of the items then a charge of 20% will incur to return the goods back to us as the sender. This will be taken from the credit of the order.

Other Delivery Information
  • We make every effort to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the goods or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control
  • As our merchandise is 'of reasonable value', we have chosen a delivery service which requires a signature on delivery. Please bear this in mind when placing your order.
  • In the unlikely event of goods not being delivered within 15 working days from the despatch date, customers should advise us. We will make every effort to locate the goods and if necessary, send a replacement at our expense, or provide a full refund.
  • If the goods arrive damaged in any way, customers should contact us within 3 working days of receipt and return the goods as soon as possible. We will send a replacement upon confirmation that the damaged goods have been returned.
  • Risk of loss and damage of goods passes to you on the date when the goods are delivered or on the date of first attempted delivery by us.
  • Time of delivery shall not be of the essence of the contract.

Delivery Charges - US Orders Under $100 and all International Orders
 
  upto 1kg upto 10kg upto 20kg upto 40kg upto 60kg
USA $15.00 $15.00 $20.00 $25.00 $50.00
UK $4.95 $4.95 $4.95 $4.95 $4.95
Netherlands $6.00 $6.00 $6.00 $12.00 $12.00
Belgium $6.00 $6.00 $6.00 $12.00 $12.00
France $6.00 $6.00 $6.00 $12.00 $12.00
Germany $6.00 $6.00 $6.00 $12.00 $12.00
Ireland $6.00 $6.00 $6.00 $12.00 $12.00
Austria $6.00 $6.00 $6.00 $12.00 $12.00
Denmark $6.00 $6.00 $6.00 $12.00 $12.00
Switzerland $6.00 $6.00 $6.00 $12.00 $12.00
Italy $6.00 $10.00 $10.00 $20.00 $20.00
Finland $6.00 $10.00 $10.00 $20.00 $20.00
Portugal $6.00 $10.00 $10.00 $20.00 $20.00
Spain $6.00 $10.00 $10.00 $20.00 $20.00
Sweden $6.00 $10.00 $10.00 $20.00 $20.00
Hungary $6.00 $10.00 $10.00 $20.00 $20.00
Poland $6.00 $10.00 $10.00 $20.00 $20.00
Bulgaria $6.00 $15.00 $15.00 $30.00 $30.00
Greece $6.00 $15.00 $15.00 $30.00 $30.00
Norway $6.00 $15.00 $15.00 $30.00 $30.00
Serbia $6.00 $15.00 $15.00 $30.00 $30.00
EU other $10.00 $15.00 $15.00 $30.00 $30.00
Cyprus $10.00 $15.00 $24.00 $40.00 $80.00
Malta $10.00 $15.00 $24.00 $40.00 $80.00
Russia $10.00 $15.00 $24.00 $40.00 $80.00
Canada $10.00 $15.00 $24.00 $40.00 $80.00
Australia $15.00 $20.00 $30.00 $50.00 $95.00
UAE $15.00 $20.00 $30.00 $50.00 $95.00
Malaysia $15.00 $20.00 $30.00 $50.00 $95.00
Singapore $15.00 $20.00 $30.00 $50.00 $95.00
China $15.00 $20.00 $30.00 $50.00 $95.00
New Zealand $15.00 $30.00 $50.00 $90.00 $120.00
South Africa $15.00 $30.00 $50.00 $90.00 $120.00
Worldwide $25.00 $58.00 $86.00 $160.00 $225.00
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