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Shipping Details (US)

FREE US & Canada shipping for all orders $100 and over.
see below for charges for orders under $100 by weight


 

Bedding and Accessories

For all orders that contain bedding and/or accessories it will ship from the UK on a 1-2 day tracked service using DHL. This is a free service for all orders over $100 that will take 1-2 days to reach you. Your tracking number will be provided to you once your items have been dispatched from our warehouse. As we believe our products are of a significant value we require a signature for all orders. Due to COVID-19 this signature has been waivered for a contactless delivery.
 

The Wooly Mattress and Topper

Both of these products are made to order items in the USA. Shipping will take place from North Carolina and will be shipped using FedEx Ground Service. This will take 3-5 days from the point of dispatch. This is a free service however for Hawaii and Alaska additional charges may apply. As The Wooly Mattress and Topper are made and shipped from the USA, there are no additional duty charges or taxes to pay.

Please note: Mattresses are available for USA and Canada mainland shipping at no additional cost. If you are requiring overseas shipping then we are able to do this at an additional cost dependant on location. Please contact us for a delivery quote by email to customercare@thewoolroom.com. 100 Night Sleep Trials would not be applicable for mattress orders outside of the USA.
 

Duty Payments and Customs

Please note, goods delivered to destinations outside the EU may be subject to taxes or other charges, which are imposed by local legislation and are out of woolroom's control. The recipient of the goods will be required to pay any additional charges. In the US your limit is $800, if your order exceeds this then please contact us to split the order to avoid duty payments.


If your purchase is being delivered to somebody else, please make sure they're aware as they'll be responsible for these additional charges.

PLEASE NOTE: Any orders that are shipped overseas where failed delivery takes place or if there is a refusal of the items then a return and admin charge of 20% of total order value will incur to return the goods back to us as the sender. This is determined by the courier. This will be taken from the credit of the order.
 

Other Delivery Information

  • We make every effort to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the goods or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control
  • As our merchandise is 'of reasonable value', we have chosen a delivery service which requires a signature on delivery. Please bear this in mind when placing your order.
  • In the unlikely event of goods not being delivered within 15 working days from the despatch date, customers should advise us. We will make every effort to locate the goods and if necessary, send a replacement at our expense, or provide a full refund.
  • If the goods arrive damaged in any way, customers should contact us within 3 working days of receipt and return the goods as soon as possible. We will send a replacement upon confirmation that the damaged goods have been returned.
  • Risk of loss and damage of goods passes to you on the date when the goods are delivered or on the date of first attempted delivery by us.
  • Time of delivery shall not be of the essence of the contract.
 

Delivery Charges - US Orders Under $100 and all International Orders

 
  upto 1kg upto 10kg upto 20kg upto 40kg upto 60kg
USA $30.00 $30.00 $40.00 $50.00 $100.00
UK $4.95 $4.95 $4.95 $4.95 $4.95
Netherlands $6.00 $6.00 $6.00 $12.00 $12.00
Belgium $6.00 $6.00 $6.00 $12.00 $12.00
France $6.00 $6.00 $6.00 $12.00 $12.00
Germany $6.00 $6.00 $6.00 $12.00 $12.00
Ireland $6.00 $6.00 $6.00 $12.00 $12.00
Austria $6.00 $6.00 $6.00 $12.00 $12.00
Denmark $6.00 $6.00 $6.00 $12.00 $12.00
Switzerland $6.00 $6.00 $6.00 $12.00 $12.00
Italy $6.00 $10.00 $10.00 $20.00 $20.00
Finland $6.00 $10.00 $10.00 $20.00 $20.00
Portugal $6.00 $10.00 $10.00 $20.00 $20.00
Spain $6.00 $10.00 $10.00 $20.00 $20.00
Sweden $6.00 $10.00 $10.00 $20.00 $20.00
Hungary $6.00 $10.00 $10.00 $20.00 $20.00
Poland $6.00 $10.00 $10.00 $20.00 $20.00
Bulgaria $6.00 $15.00 $15.00 $30.00 $30.00
Greece $6.00 $15.00 $15.00 $30.00 $30.00
Norway $6.00 $15.00 $15.00 $30.00 $30.00
Serbia $6.00 $15.00 $15.00 $30.00 $30.00
EU other $10.00 $15.00 $15.00 $30.00 $30.00
Cyprus $10.00 $15.00 $24.00 $40.00 $80.00
Malta $10.00 $15.00 $24.00 $40.00 $80.00
Russia $10.00 $15.00 $24.00 $40.00 $80.00
Canada $10.00 $15.00 $24.00 $40.00 $80.00
Australia $15.00 $20.00 $30.00 $50.00 $95.00
UAE $15.00 $20.00 $30.00 $50.00 $95.00
Malaysia $15.00 $20.00 $30.00 $50.00 $95.00
Singapore $15.00 $20.00 $30.00 $50.00 $95.00
China $15.00 $20.00 $30.00 $50.00 $95.00
New Zealand $15.00 $30.00 $50.00 $90.00 $120.00
South Africa $15.00 $30.00 $50.00 $90.00 $120.00
Worldwide $25.00 $58.00 $86.00 $160.00 $225.00
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