HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSAs use pre-tax money, you're getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in root-cause interventions.

Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) are tax-advantaged programs that allow you to set aside pre-tax dollars for eligible healthcare expenses. If you're unsure whether or not you have an HSA or FSA account, please check with your employer or insurance company.

Yes! Simply select Truemed as your payment option at checkout and use your FSA or HSA card as you would any other credit card. If you do not have sufficient HSA/FSA funds, you can typically split your payment between your regular credit card and your HSA/FSA card.

Yes. If you'd like to use your regular credit card, simply select that option during checkout. After your purchase, Truemed will email you instructions on how to submit the receipt to your HSA/FSA administrator for reimbursement.

The items in your Truemed Letter of Medical Necessity (“LMN”) are qualified medical expenses in the same way a visit to the doctor's office or a pharmaceutical product is. Thousands of studies show that lifestyle, food, and wellness interventions are often the best medicine to prevent and reverse disease. Your Truemed LMN satisfies all IRS requirements to make your wellness spend fully reimbursable.

Generally, it takes 2–5 hours. In some cases, the medical provider team will require additional time to issue a Letter of Medical Necessity based on the unique needs associated with your individual qualification survey. If you aren't seeing your letter in your inbox, check your spam folder or reach out to support.

There is no additional cost to you, as long as you are shopping with a Truemed partner merchant.

You can use your HSA/FSA dollars all year long. However, FSA dollars typically expire at the end of the calendar year, and unused money may not roll over. Make sure to spend the rest of your FSA dollars before December 31st — use it, so you don't lose it!

Unfortunately, Truemed’s services are for individuals who have HSA or FSA accounts (or plan to fund one during open enrollment). We encourage you to ask your employer about information on your HSA or FSA! 

At checkout, you will have the ability to split the eligible and ineligible portions of your payment between FSA/HSA card and a regular credit/debit card, respectively.

At checkout, you will have the ability to indicate the amount that you would like to charge to your FSA/HSA card and then add a credit card/debit card to charge the remaining amount.

Products are deemed eligible with a Letter of Medical Necessity based on proven clinical evidence to support treatment, prevention, or mitigation of certain health conditions through use of that product.

Thanks to studies that show Woolroom’s products can make a positive impact on well-being — they can now qualify as a medical expense with a Letter of Medical Necessity. Your Truemed LMN satisfies all IRS requirements to make your wellness spend fully reimbursable.